Card Protection is a free service offered for your protection and convenience. With Card Protection, you are notified when fraudulent activity is detected on your Citi prepaid card via text message. In the event of a lost or stolen card, you can be sure your card balance stays protected. Card Protection is not marketing spam - it is only used to communicate important information regarding your card and is part of Citi's commitment to deliver the highest quality of service.
Card Protection is a free service that ensures that you receive critical information regarding your prepaid card when it matters most. With Card Protection you can be sure that your full card balance is always protected so you never have to worry about a lost or stolen card again. Plus, you'll always know your balance so your purchases are never declined.
No. Card Protection is a free service offered by Citi. However, depending on your mobile plan, standard message and data rates may apply.
Your card comes with Card Protection. By calling to activate your card, you are turning on Card Protection. You may activate your card without turning on Card Protection by following the appropriate prompts when calling (800) 522-7458.
By activating Card Protection, you are turning on an extra level of protection on your Citi prepaid card. In the event that Citi needs to notify you if fraud is detected on your card or if there are important service updates, you will be notified via text message.
Yes. If you do not wish to receive free Card Protection, you can opt out at any time by replying "stop" to 88123. You may activate your card without turning on Card Protection by following the appropriate prompts during activation.
Card Protection is a transaction-based protection service tied to card activity and varies by cardholder. The average cardholder receives no more than 3 service alerts during the life of the card. Citi will not send any messages unless there is a balance on the card.
Activate Card Protection:
Call toll-free (800) 522-7458 from your mobile phone.
Card Protection service prompts:
Help: Text HELP to 88123
Stop: Text STOP to 88123
Lost or Stolen:
In the event your card is lost or stolen, your funds will stay protected with Visa's® Zero Liability fraud protection. Please notify card issuer immediately using the customer service number listed on the back of your card.
For other questions regarding your card, please contact customer service using the number listed on the back of your card or email the address below.